Basic questions that HR should know about Artificial Intelligence

Learn the basics about Artificial Intelligence and HR.

Artificial intelligence (AI) is the main factor behind the so-called 4th Industrial Revolution, and the changes that it will introduce the most radical.


All HR must be clear about what it is, what it is for and what not to do with this new technology.

What is Artificial Intelligence and how does it work?

The term Artificial Intelligence is the generic name given to a series of technologies which are used to emulate the features or capabilities that were traditionally linked exclusively to the human intellect.

In order to understand how it works it is important to focus on the differences between how people learn and how a machine learns.

  • Generally, a human being will try to comprehend as much data as he can and will try to simplify it, either by finding an average or through a graph.
  • On the other hand, an algorithm uses individual data for making its calculations and it is ‘trained’ to detect patterns, using an existing set of data inputs and outputs.
  • With this difference in mind, we could say that for a machine to generate useful responses it must be fed with truthful data in order to find out what the numbers say and to dismiss hidden biases and errors.
  • Employees who work with the support of AI technologies may notice that their efficiency increases in the short term.

How AI can support Human Resources?

AI can help HR to solve problems by using large amounts of reliable data and providing answers within clear predefined parameters.

  • Today, AI tools are used for customer service tasks, personalized training, language and emotion analysis, marketing, and data analysts.
  • AI tools can also help HR to receive and filter the resumes of candidates and could also schedule and carry out interviews with them. AI tools are capable of selecting profiles through keywords, avoiding biases.